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Recently visited friends 90 miles from my home and went sightseeing. Tried to use my card and declined. Nice store owners said it was probably due to extreme heat in this mile high city. So I used another card. Visited another town the next day and I was declined again. So I called b of a. Automated prompts informed me of suspicious charges on acct. And then started listing the action on my acct. With many voice cut offs s I said fraud customer service. This was while I was in a store with sales clerk staring at me. Anyway 29 min on hold got me no where. Left store and located a bank. I was immediately helped in prescott AZ by Tony. Yes my acct had been compromised on June 10th. It was now June 17th abd no call or email to me. Looked like an on line order had been hacked and tried to use my card. After 30 min I canc. Current card and will be issued a new one. I'm frustrated as I never knew of problem. I'm not a huge charger on this card and sometimes go months with zero balance, so your lack of notifying me just doesn't work. I'm considering dropping you and my husband is already ready to refinance his truck. So my question is, does bank of amer. Need to change this process of notifying clients via email? YES is the correct answer. BTW, tony at bank expressed a very heartfelt apology to me and I thanked him.


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