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I got a note from Lexus Division,ToyotaMotor sales, USA, Inc. 19001 South Western Ave,

Dear Lexus Owner:

Lexus would like to advise you of an enhancement of portions of your Lexus new vehicle limited warranty. This program will extend the warranty coverage for repairs related to any cracked and or sticky/melting dashboards as a result of heat or humidity on 2007-2008...... and 2005-2008 model year

As soon as I got this note I took my Lexus- RX400h To Harvey Lexus, Bossier, Louisiana and the service agreed that my vehicle dashboard crack is due to heat and humidity and I was told they will order one Dashboard for me. After several month I was called the Dashboard in and I dropped my vehicle at Harvey Lexus Dealer. Later own I was called and informed that my Dashboard was of a wrong Color. I was told sorry we will order you another one. Several month went by and once again I was called and informed that they have received my new Dashboard. Once again I dropped my vehicle at their service department Later on once again I was informed that they have ordered a wrong size Dashboard. It has been several month and I have not heard from them even though I have called them to see why it is taken so long? they replied that they have not received the part. How would you feel if you put your self in my shoes? In Dec I bought Lexus Gx460 2016 for my wife and I was about to get a Lexus for my daughter but I have decided not to deal with Lexus ever again.


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