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I posted this on YELP yesterday. You can contact me

On March 30, 2015 we purchased a 3,478.50 Samsung refrigerator from Lowes, it was beautiful! We had owned our previous GE Profile side by side for 16 years and it died (it NEVER dripped from the ice dispenser). Thinking that we were really upgrading to a 4 door in style refrigerator we were excited. WRONG, we had the product for about 6 weeks and almost from day 1 the ice maker dispenser would "DRIP" water, how irritating, it was staining the ice/water area and I was wiping it everytime I passed by and kept a napkin at the bottom of the tray. After multiple calls to Samsung and performing all of their "troubleshooting steps" I requested they send someone out.



The tech arrives and informs me that he better find something wrong with the refrigerator or he will have to charge me for a service call?????? Then he proceeded to lecture me on proper care of the product and what could I possibly expect with an ice maker that is in the refrigerator and not the freezer, of course it will drip, limit the times you open the fridge, expect condensation, making more drips, blah, blah, blah....... Then he fooled around checked some lines declared it fixed and left.



Granted whatever he did lasted 10 months (just after the 1 yr warranty ran out) then it REALLY STARTED TO DRIP, as time passed not only did you get ice you also received an unwanted 1/2 ounce of water as well. I called Samsung, oh its out of warranty, asked for a supervisor who wanted me to pay for the "diagnostic" ($65.00) and they would cover cost of parts, we argued until he finally agreed to send a technician and they would cover the fee. I get a call confirming from the repair company but they never show, I call them and they tell me that Samsung refused to pay for the evaluation??????



I call Samsung, clueless, renegotiate, and a tech comes out. Nice kid oh the freezer needs to be resealed and the water line was hooked up wrong, 45 minutes later he leaves. The freezer still drips (but not as much as before) but starting yesterday it's hardly making ice! So I just came back from buying a bag of ice at CVS.



Samsung you need to rectify this problem I would NOT recommend your product to ANYONE after this past years experience.



Feel free to call me you will have my number tomorrow, from Surprise AZ.


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