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I was shopping the Dillard's location in Parkdale Mall in Beaumont, Texas the week of June 1st, 2009. I locked my keys in a rental car and, as it was getting late, was quite concerned. I went to the Dillard's Customer Service to request assistance. I want to share my positive experience with an employee, Sandra Girard. She was very helpful and called the Avis customer service line for me. When they recommended I contact a local locksmith, she recommended a locksmith who was then able to unlock my car. I proceeded to go back into Dillard's where I shopped. My compliments to Dillard's for having such an outstanding employee on the staff. Sandra Girard is to be commended for her concerns for my safety and in providing outstanding customer service. I have been a loyal Dillard's shopper for years and love your new store in Parkdale Mall.


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