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I have a Tab2 10.1 that I use daily for my work to keep in contact with my customers. Samsung told me I had to upgrade the software, so after ignoring the message for a few weeks (they said it would take 3 hours to update), I finally said "yes". The upgrade never finished and my tablet no longer works. Tech support said I would have to send it in for repair, but they couldn't tell me how much it would cost. When I insisted on an estimate they said they would have to call me back. I have waited three days and nobody has called. When I told someone at Best Buy about my problem, they said that this is typical of Samsung. This really sucks. I am now stuck with a tablet that doesn't work. I will tell everyone I know NOT to buy Samsung.


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