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I wish like heck I had read the crappy customer service reviews before buying my Charger!! For starters several months ago I took my car in for a recall of the door airbags . I had noticed the bag door panel next to window was not lining up so I mentioned that while there. When I picked my car up I was told the part for the door would be ordered and someone would call to schedule an appointment when the part came in. A week later I get s call and I take my car back. The door is fixed. When I get home I notice a couple of scratches at the top of my window tint that looked like a tool had been used and scratched the tint. I called immediately and left a message with the service department. Never received a callback..I called SEVERAL times over a span of two weeks or better. Finally my husband takes the car up there and flips out, the service mngr claims they had called me but there was no proof of that. They pay for the window to be re-tinted. Now here we are again. I take my car in for oil change today. Go and pick it up. As my friend was dropping me off we both commented on how close the car next to me had been parked but it was on passenger side. I signed paperwork got my keys go out get in my car and drive straight home. My son is in the driveway playing basketball and can tell you when I got out of my car and turned around to walk toward him I almost lost it. My black charger has THREE huge SCRATCHES TO THE METAL!! On the back driver side door !! I called left a message on the answering machine in service department and then called back and got the operator. Told her what happened and she said she would give the service mgr a message!! Can't wait to see how long this issue takes to resolve! I will tell you this though if this isn't made right these people will wish they had never sold me a vehicle!! DO NOT DO BUSINESS WITH CROWN DODGE in Cleveland TN


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