Dodge customer service

Dodge is a brand of vehicles produced in the United States by a company known as FCA or Fiat, Chrysler Automobiles. Dodge was formerly the discount line of vehicles produced by Chrysler Corporation. Dodge offers customer service by phone or postal mail address.

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Customer Assistance

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Phone: 800-992-1997

  • How to reach a live person:
    • Press 0
      Speak "customer service"
  • Hours of Operation:
    • Mon-Fri: 8am - 5pm
  • Email:
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  • Customer service link:
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  • Description:
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User Reviews

14
Aug

Posted by Jamie


on 8/14/23 at 9:11AM

Bought new 2022 Ram 2500 October 31,2022. At 6200 miles wipers and drivetrain popping. 16000 miles egr. 24000 miles spent 37 days in shop for transmission. They ended up reusing some of the old parts. April egr. May egr. June 2 weeks in shop egr. July 17 to present (29) days so far. Dealer gave up turned over to Dodge. They don't know either says just trying a part at a time. Today is 92 calendar days truck out of service. This truck is my only income pulling hotshot.Dealer nor Dodge has done anything to help out except loaner vehicle I can't use to do hotshot.

19
Jul

Posted by Anonymous


on 7/19/22 at 9:06AM

Trying to get an appointment for Warrenty work on my 2020 Dodge Charger. Leak in radiator hose likely a 15 minute repair. Service department says I have to leave the car for 3-4 days? This is obviously unacceptable that the dealership that sold me the vehicle basically will not honor the warranty. This is the third vehicle I purchased from this dealership. I have not ever had a positive conversation experience with these rice department. I will not purchase any more vehicles from this. Dealership die to the poor manner in which their service department is managed.

21
May

Posted by Anonymous


on 5/21/21 at 12:26PM

I just want everyone to know that The Ram corparation should be ashamed of the product that they still produce. I too have a 19 Ram 1500 Big horn edition with a 5.7 hemi that is at the dealership here in Tucson for a cam issue. I really feel that Ram should cover all hemis until they decide to be honest with the public about the design flaw in these engines ( go online and see for yourself). They should cover all hemi 5.7 for at least 100000 miles until there engineers create a better design. Or at least let the public know of this on all vehicles sold that this is what your going to deal with down the road of your Dodge life.... Believe me they know... and they deserve a class action law suit for there evil intent to fraud people with deception from the assembly line... DO NOT Buy anything from Dodge related to the 5.7 Hemi.until they redesign there engine..... !!!!!!!!!!

11
May

Posted by Anonymous


on 5/11/21 at 8:51PM

15000 miles on a 3500 ram and transmission goes out. Two months in shop. No parts available. Making 1100 mo payments and no vehicle. No help from dodge but a we are working on getting the part. So much for warranty. Never again will i buy a dodge.

19
Nov

Posted by Chyna


on 11/19/19 at 3:35PM

The most useless uncaring customer service in the industry.
Stay away from RAM because they
DO NOT STAND BEHIND THEIR PRODUCTS
I purchased a 45K truck and got zero support from RAM when I had issues.

View all 127 Dodge customer service reviews »
Customer Service Ratings

Based on 121 votes.

2.8

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