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The remote start for my 2016 XC90 malfunctioned and wouldn't start the vehicle. I manually started the car and left my keys in car. Closing the door resulted in the vehicle locking itself with engine running and my iPhone with the Volvo app inside.

I called Roadside Assistance from a landline and was told that he couldn't reach the Volvo on-Call rep so he dispatched a Roadside Assistance tech who would have "RF Access Codes" so car could be opened via this RF device. When tech showed up,70 minutes later, his RF tool was a "slimjim" device that he pushed through window and was able to open the car by lowering another window.

Subsequent calls to On Call, Customer Support in NJ and local dealer resulted in nothing but more frustration. This is incredibly POOR customer service, especially when you consider how much I paid for the vehicle. I've owned 8 Volvos in the past but this is my last one.


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