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Horrible customer service system. I've tried and talked to the customer service line FOUR times and each time the issue of my misprinted book has not been resolved. I was told my account would be credited and I could reorder the photo books, but that has not happened. Each time I try to re-order the credits have not been applied as the representatives have stated.I get back in the queue and I wait another 45 min and then the conversation is ended because it says I haven't responded in too long. The system is messed up. I am not using this company again.


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