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I have been a loyal Snapfish customer for years and have ordered hundreds of books and recommended you to many many people. I just received three lay-flat books that were meant to be Christmas gifts. There were severe quality problems with all the books. In the past, if this happened, I called your customer service and the problem was rectified with no addional cost to me. This time, I spent over an hour waiting to chat with someone who was not at all knowledgeable. After another 30 minutes which included my sending photos of the flaws, he said he had to take it to a committee. I asked when I would get an answer as these are Xmas gifts. He told me 24 hours. I am still waiting as it is well past 24 hours. I am saddened by this change and disregard for customers. I will be looking for another provider if this problem is not handled to my satisfaction. And I will be talking to all my friends, rescinding my Snapfish recommendation. Get with it. I want you to succeed.


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