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my debit card was charged $353.00 without my permission for a restocking fee on a cell phone Geek Squad Claims they couldn't duplicate the problem of my blown speaker. The Instore Geek Squad rep confirmed my blown speaker by using my phone.



I have called for a refund and questions for why for over two weeks. I get passed off to other phone numbers without results. Even tho I have the Geek Squad Protection plan, I was told my 1 year Apple Warranty did't cover it. Seems shady to not have my Best Buy Geek Squad Warranty to cover it the first year also. I was told by a Best Buy rep after my debit card was charged, that Geek Squad passes the warranty off to Apple 1 year warranty first so Geek Squad doesn't have to inflict on the costs of repair.



Can someone please be honest and contact me. Nicole O.


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