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I recently purchased a PlayStation 4 but I accidentally posted the wrong shipping address. I called even before the item had been shipped but was told after a half an hour wait. It is impossible to change the shipping address. I have bought many products from Best Buy in the past but this will be the last time I ever do. I was told that after a half an hour it is impossible to change the shipping address. My item has not even shipped yet, but I'm still incapable of changing the address. This means that instead of going to Maryland where I live the item will go to North Carolina a former address. I called the UPS and they told me that the only way they can alter the delivery is after it has been refused. There is no signature requirement, so I basically wasted $400 on something that I probably will never see. If I am unable to resolve this issue I will never buy another thing from Best Buy. The customer service representative as well as the customer service supervisor were unable to give me any help with the situation. I am totally disgusted at my decision to purchase an item from Best Buy. I tried to cancel the item but they said it was too late to cancel, what the hell is going on? They did tell me to have a nice day after I spent an hour and a half talking with them, ridiculous.


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