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I have had several JD mowers and tractors through the years. I went to gravely after your 737 series. I decided to come back to deere and demoed a 930M and a 950M z turn.

I really loved the new design and decided to purchase the 950 because I use a blower for leaves. They got a new 950 from another store and I used it about 1&1/2 hours. It started smoking and locked up. They gave me a loner and took this one in and said that the oil pump went out and it needed a new engine. I told them that was fine but I would not take a brand new machine with that much work. They ordered another one from Asheboro and it came in in a crate. I went and got it, brought it home and parked it in my workshop. When I went to get it to mow, the transmission oil had run out all over the floor. I called James River and the loner wasn't in, so they gave me fluid for the trans and I went and did my mowing. I drove back to the store and got the demo and left mine. They said the problem was not serious, it was something like a seal on the outside of the housing. They said they would have to order the part and would call me. 8 or 9 days later it was ready! What the hell happened to the if we don't have the part, we can get it in 24 hrs. ?? I lost a lot of money because I couldn't mount my catcher on a loner! I ask for some type of comp and saw the $500. off offer on the units out front. I told them that if you could give that then you could give it to me for all my trouble!! This was on a Thursday and my plan was to install the catcher on mine that weekend. I called them back on Friday afternoon and they said they had sent all the info to the deere rep when we talked the day before. The rep said, he would look into it, is what I was told!! Financing was all set up but I told them that they could just keep the mower and I would go elsewhere!! Nobody at John Deere or James River seems to give a tinkers damn about me or my time!!!! I bought another Gravely the next day! I am very disappointed with both of you and especially Deere! All I can do is put this all over the net and make people aware of this incompetence. Maybe others will pay attention and go somewhere else!! I do still have a Deere 2720. I was going to order front tires for it from the James River where I got the 950M, but now I will find them elsewhere! I probably won't deal with Deere anymore after this mess!! If James River is the culprit, it will be in your best interest to straighten them out !!!!!!!!


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