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Verizon Residential Customer Service? What is that? If you have an outage they will first blame it on your lack of knowledge on how to reboot your router, and then they will tell you that your phone is out due to an inside wiring issue you must pay for. And then when I tell him the phone/dsl is out next door too, they might listen a little. But then they will still tell you that they have an outage and will fix it in 4 days. Keep in mind this is after you pound 0 and refuse to answer the automated menu options any longer -- if you are lucky a person then answers. Someone at Verizon gave me a phone number before to report them to the PUC. That number never answers, but I did find a way to report the poor service to the PUC on line today.


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