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I am writing regarding one of the local dealers in Lyndhurst, NJ.
Sat.7/4/15-My 2008 VW Passat 2.0T stalled while stopped at a light. Holiday weekend had car towed to my house.
Mon. 7/6/15- I had my car towed to a local mechanic, mechanic told me the problem was the computer steering column and I needed to take my car to a VW dealer.
Weds.7/8/15-I had my car towed to 3 County VW in Lyndhurst, NJ
Fri. 7/10/15- the mechanic Matt calls to tell me nothing is wrong with my car. I explained to local mechanic said it's the computer steering. He advised me they drove my car for 20 miles and nothing is wrong with it.
7/10/15-I pick my car
Tues. 7/14/15-On my way to work on my car stalls and completely shuts down on me in the middle of a busy intersection during morning rush hour.
Thurs. 7/16/15-I received a call on saying the part was drop off my spare key as they would need to reprogram both sets of keys .
Fri. 7/17/15-I drop off my spare key with a Sales agent as the service counter was closed.
Fri. 7/24/15-Matt calls to say my car was ready to be picked up. I paid over $1,000 I unloaded my personal belongings from the loaner into my fixed' vehicle and I try the key(s). They do not work, the doors don't open, the trunk does not open and the alarm does not sound. I walk back to the service tech Matt and let him know, he comes out and tries a few things, nothing happens he then informs me I would have to leave my car so they can fix and once again take the loaner. I unload my belongings from my vehicle back into the loaner and leave.
Sat. 7/25/15-Matt calls to tell me the keys work, sort of. They open and close the doors and trunk but there is no alarm. They would have to diagnose it and if it's the rear latches which he suspects, I would have to pay to have that fixed. Completely unacceptable, however Matt was not the decision maker and the shop was closing in 45 minutes so I advised Matt I would be there to pick up the car on Mon.
Mon. 7/27/15- I called to speak with the Manager Leif and relayed my ordeal. He instructed he would see what was wrong with the rear latches and have the guys fix it at no cost to me.


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