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I wanted to give you a run down of the day i had yesterday and I will let you decide whether this is good customer service. I went to VW Arbour in Laval (Canada) yesterday to have my winter tires removed. First off, when I called to make the appointment, the girl said I couldn't get an appointment, and that I would have to leave my car with them all day. This was very inconvenient already since I needed to go to work, but I didn't complain. When i leased the car, they had given me a $500 gift card and said I could use it at that dealership whenever I wanted. They omitted to tell me that apparently it was only 10% that I could use each time. And that wasn't even the case in the end. I was charged $80 to change my tires which is already pricey and when I got to the cash register, she said I was not able to use the 10% till my next visit. What a scam. why do you give those gift cards to people if they can't use them? In the end, they didn't even give me my car, I had to go find it myself in the lot and it was more dirty then when I left it to them. If you think that is good service, you have another thing coming. i will never go service my car there again.


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