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My experience at Santa Barbara VW, 630 Chapala Street, Santa Barbara, CA 93101 was exemplary.

Kevin Eckhart has built a dealership that is worthy of what customer service is all about.' From his sales manage, Benny Madrigal, to his service and parts director, Steve Ross, to his master certified advisor, Jaime Hurtado, the sales and service is definitely worth the drive from Oxnard, CA to Santa Barbara, CA. It is worthy of it's reputation.

My sister, Theresa A. Weiche, has bought several cars from this dealership. It was only natural that since I have a VW TDI I should get my car serviced there. Kevin and his excellent service crew made sure I was properly take care of.

I had bought my VW in Orange Park, FL. In less than 6 months of having my car, I encounter major water damage to my car. I have your panorama sunroof. During a storm, this roof leaked so badly that I had 3 inches of water on my floor boards. It caused horrific damage to my electrical system in my car as well as to the motor on the passenger front seat. Until the roof was properly fixed I had to shovel out the water after every storm. With this extensive damage done to the electrical system of my car, I was actually told that my car should have been scrapped. All of this damage done because of a defective roof and a dealership that didn't care. My radio shorted out and I had to replace it. Because of the electrical damage, the new radio cuts off completely. I have to disconnect the battery to kill the computer memory and have the system reboot itself to get it to continue to work. The passenger seat is completely shot. It will not move in any direction. It's been frozen in time since day one.

I received little or no relief from the Orange Park dealership. I was able to get my car insurance company to fix the window. Needless to say, I was NOT a happy VW customer and I made sure everyone I spoke to knew how unhappy I was. It seems my unhappiness with my car was no concern to the people who ran the Orange Park dealership.

I was very skeptical when I brought my car in to Santa Barbara VW. My sister assured me that I would be treated fairly and that they do care about customer care.

They were shocked with the story I told. Kevin Eckhart told me, I'll see what I can do for you. This shouldn't have happened to you.' Within the same day, he received notification that he could fix my shield on my sunroof. Steve Ross and Jaime Hurtado took it from there. I am EXTREMELY happy. I have finally received the service that I know exists in the VW community. They took my concerns seriously. They listened to me and got the job done. I will continue to have my VW TDI Jetta wagon serviced there. I understand why my sister puts so much faith in VW Santa Barbara. Their customer service department and their dealership should be the example for all dealerships.

JOSEPH F. BANDO


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