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I was on the automatic enroll program, and was cut off during the middle of the month. Happened at least 3 times I remember. The last two times only 3 months apart. Spent two and 1/2 hours yesterday trying to get time added....did not need minutes, only an extension of connection time. Also, was switched from the date of billing and lost connection time as the billing was the 10th and switched to the 2nd.

Am not a happy user. Their customer service seems to be to keep you on hold until you finally give up. They always came back every 3 to 4 minutes and thanked you for your patience, which you needed to hold for 1 1/2 hours. Would not recommend them to anybody!


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