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I am actively searching for a replacement service for Net-10 - their level of incompetence could not possible be matched by any other phone company. I was on the auto-refill plan, and discovered they have been double billing me for the last six months. I contacted their "customer service" and they denied they were double billing me. I went to Visa and disputed the double bills - Visa said their fraud department would pursue the last four double bills (the other two were too old). Thus far Net-10 has refused to respond to Visa; however, they did dis-enroll me from auto-refill.

I didn't think this would be a problem - I could just pay by month. Foolishly I paid for a month using my credit card, and sure enough, they billed me twice for that. I contacted their support once again, and once again they denied doing it. Then this morning they sent me an email saying my service is being suspended.

I'm sure Net-10 has to search hard to find people this poor at their job. I would not recommend this company to anyone.


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