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On a call to Customer Service for Direct TV placed on the afternoon of March 4th, 2015, I apparently reached a Customer Service agent whose first language is not English. After reaching "Sam" -- what ensured was 20 minutes of confused back-and-forth about the details of a past due account. I sent in a payment after the "due" date, but I sent the payment. He could not locate the payment credited on my account and then tried to hold me on the line to explain Direct TV's new pricing schemes. All of this -- mind you -- in barely recognizable broken English. The is pretty much a Customer Service nightmare.


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