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Let me start with that this concerns attempting to get a credit freeze on my father's credit who passed away in December. I cannot seem to be able to reach a human I can talk to on the phone at Equifax. I tried a chat session and only got referred to a web site, this representative, Tatiana, left me no furrther ahead than when I started. It ended with me quite frustrated and upset at the customer service I was NOT provided.
Procedure on passing of a family member is to - Request the credit report is
flagged as Deceased. Do Not Issue Credit'. I am legal personal representative, I have death certificate and letter from probate granting me authority as personal representative. If there is a local office I would gladly visit with the legal papers needed that I have.


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