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I contacted your customer service and was transferred to several employees could not understand why the replacement sim card was cancelled. They said it was incorrect address. But billing to my address is not a problem. Why is that?
Your customer service transferred me to upper management and then call drop. I have to redial again. I finally talked to James Jimenez who said he is the upper management. He want me to buy a new sim card (A T & T) because the sim card I bought is T-mobile compatible. I bought my phone at T-mobile but I wanted to get sim card from Straight talk that has a good reception in my area. No one no one ever mentioned that the sim card T-mobile compatible is not going to work in certain areas. I've been frustrated about your service. I hope you can improve your service. If you do, I will recommend you to all my friends and family.


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