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Ordered a Hamilton Beach item from buy.com via Amazon. Received only the "lid" in the box. When I tried contacting Buy.com on the website it was only via email, but luckily found this site with the phone number. I got through to a live person almost immediately, but was passed around to 3 different people and kept being put on hold. After 20 minutes, I was told they would "open an investigation" to find out what happened to the package. I just wanted to return it and get the whole item I ordered! The box it was shipped it was completely sealed. It was obviously sent to me incomplete. Now I have to wait 48 hours to find out what the sleuths at buy.com figure out. Never again.


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