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Talk about buyer's remorse. On June 10th I purchased your BitDefender Total Security software and then paid an additional $30 to have the software installed remotely and uninstall my current anti virus software, Kapersky. I had all the activation keys at hand but was having numerous problems trying to get the remote control session started so I called your customer service ("premium chat") number at 1 954 678 0567 to figure out what the problem was. On June 11th I spent 45 minutes on hold and on June 12th I spent 1 hour 15 minutes on hold. Let me repeat that, 120 minutes on hold waiting to speak to someone, ANYONE to help me with no luck. At this point I have no idea how to remotely connect to get a "tech genius" (your description) to get the Total Security software installed and the service I PAID FOR. I have been told by friends I have the patience of Job but it has run out with you folks. When the Visa charge comes through I will refuse payment because I received neither the service or product I attempted to purchase. Good Riddance. I will to back to Kapersky!!!!!!


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