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I was involved in an automobile accident twelve days ago.Pretty obvious whose fault it was,since I was rear ended.I have gotten the run around from Geico from the very next day when I called to report the claim to Geico. Unfortunately for me,I am suffering the consequences because the woman who hit me is insured with Geico.I have received the blanket response that the woman at fault is not responding,I have had to supply the police report,Because Geico takes a minimum of four weeks actually get one themselves.I have been without transportation for thirteen days now,and the only offer of a rental car,per their suggestion is to go through my insurance company.I believe that Geico is certainly hoping that I will not withstand the test of time,with the all to many references that I could claim this with my own insurance company.I have no intention of doing this,and I will fight with Geico every day until I get some service.When Geico suggests this,they certainly do not inform you that they can be exempt from paying my deductible,or guarantee that my rates won't go up through processing this claim myself.I have now been told,that this claim could take six weeks or more to process,And Geico cannot give me a rental car because the claim has not been processed.In the meantime,because my car is deemed not safe to drive,and it isn't,if I were to drive it and another accident occurred,Geico would be free of any responsibly to fix anything.Sounds to me like the perfect scenario to get a rental car.Oh,and I haven't mentioned,I was also told that I could get a rental car through my policy,but Geico failed to inform me that in order to do this,I would have to process the whole claim through my insurance company.i am going to report Geico to the BBB,and what a shame they will not stand behind their policy holders.I am going to be sure to tell anyone that will listen,about the run around I have received from this company.geico is not going to wear me down,to the point that I am going to file this with my insurance company.And although I was sent an email,that a representative would contact me within twenty four hours,that of course never happened either.And frankly,I find their staff is rude,and I cannot even count the number of times I have been told this is Geico's policy.And I am sure it is,so they will not have to stand on their responsibilities.I am going to get a rental car,and I am going to make sure Geico pays for it.It is quite clear in the police report,along with other statements who was at fault here.Accidents are a fact of life,but poor business practice is unacceptable.I would never consider Geico insurance after dealing with them,and certainly will not recommend them to anyone after this experience.And frankly,their customer service is lacking,to say the least Sincerely,Rochelle


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