Flag Road Runner Customer Service Review

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called the 877 number. Call answered promptly. Was trying to get Honolulu customer service number. Was put on hold for another rep, 10 minutes. Gave all my account information again. Found out I had been routed to SanDiego office. Was put on hold again to get information to call Honolulu 5 more minutes.
Called Honolulu got answering recorder. not given option to speak with live person. After trying many different options, was able to get to "dial 0 for representative". was put on hold again. After waiting a few more minutes was given the option of being called back. Selected that option and was told I would be waiting another 20 minutesbefore I coulod get call back.
VERY FRUSTRATING ! GET A LIVE PERSON TO DIRECT CALLS OR AT LEAST SOMEONE WHO KNOWS HOW TO DIRECT CALLS !!!


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