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'Spend 35 minutes with costumer service and lost contact while readjusting my security password & setting and trying to find out why my service did not work after paying my bill in full last December. When I called back an "Amanda" (do I really believe they use their "real" names) expalined that my phone number and name did not match and henceforth I could not be assisted. She did not care that I was previously talking with a rep…connected to my account. I asked for a supervisor and a Michael Black immediatly and aggressively gave me the run around - short of callingme a liar… I requested that he would read the previous messages on my account and verify I had simply lost contact with the earlier rep - but he was "locked" on being a righteous a-hole. AT&T could not access my account but he would write a note on my account…?! I felt utterly uncomfortable. AT&T's internal policies are to intimidate - understandably some peeps dont pay their bills and hence everyone is treated rudely - Not a very inviting method. The idea that an intern or a grumpy "manager" can make my life dificult at will is shocking. Moody peeps like these employees clearly have no decorum or maybe simply need a hug… and again, they work for AT&T - what drive and carrier goal is that?


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