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We were duped from the very beginning, a Hughes Net Rep, Jeff Corbit in the US asked for a $40- deposit and that we would be refunded back the deposit within 3-7 business days, that never happened, they withdrew more than that $40- plus we have not received that deposit to present date. The service was cancelled with Charles Drake within the 30 days of service, again we discussed terms and agreement, we were asked to go up on the roof to remove the equipment to return it or pay $300-, we found that to be a bit odd, he set up a date and a tech came out and removed the equipment in mid Nov and it was returned. On 12/17/13 Hughes Net made an unauthorized withdrawal of $100- from the credit card that was given to pay the $40- deposit, plus their automated system stated that I was on a automatic monthly payment for which I was not. I Called customer service spoke to Blair Beth in the Philippines, I asked Blair to speak with a supervisor 5-6 times,I was put on hold several times. Finally, a rep by the name of Megan Davidson stated that they could not refund me because it was a legal charge. After telling them that it was an unauthorized charge, I asked for their corporate office information and Blair Beth said they don't have a Corporate address and that they only have a legal web site. I was also told by Blair Beth to call my bank and have them reverse the charges before she transferred the call to Ms. Davidson. I am not happy with Hughes Net business practices, Beware!!!


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