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We purchased a Haier portable air conditioner from Target on 6/26/12. On 6/25/13 we got it out for use and it does not work. We had drained and cleaned and stored it as directed. We called service that evening and talked to Gabe. I was told that it was still under full warranty with in home service and he had sent an email to a oompany in our area that would call us on 6/27. My husband stayed in the house all day, no call. After five he called service back and they said the reason they didn't call was that the company refused to order. Shouldn't we have been called. She told him the within 72 hours a service rep would call. I waited till 7/2/13 figuring maybe 72 means business hrs. Called and talked to Tina. Didn't know why we weren't called but she would put a priority on it and we would be called in 72 hours. No call. I waited till 7/8 figuring with the 4th and a weekend i would give them the benefit of the doubt, talked to Rose she said we were to be called this coming Friday which is a long way from 72 hours. She said she would make sure some called me within 24 hours. I called around 7 last night, still no call. Our order model They have our home phone cell phones for both of us and my work number and we have answering machine. We are elderly and that is our only air conditioner. We need to know howq to get someone to take care of this. I have been patient with these people but am losing my temper that nothing has been done. It is going on 3 weeks. our email is [email protected]. I will be calling back to service tomorrow if I don't hear what is going to be done and I probably will not be nice. Just because we live in the country doesn't mean we don't deserve service.



I appreciate any help you can give me,



Zelma Ziegenhorn


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