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atodsy,7/01, 2013. I made the ninth callto Sallie Mae regarding a loan my 84 year old mother , co-signed in 2007. I became her power of attorney in 2009. My mother has never worked. She was drawing a social security check for $372.00 amont. She had excellnet credit. Two $15.00 a month payments to two department stores. My dad, the bread wiiner of the family had alwayd paid all the bills and made the income for the family. Sallie Mae stated to me they do not care about the income, only the credit rating when they open loans. Let me see if I understand this. I can have $372.00 a month in social security, but when the bread winner of the family deceass and the household in come drops to $1100 a month you come afrter the comaker , who could not have qualilfed to beging with. Predatory was the word that came to my mind. The student, was out of work with no income( not ilogical in this time period). So Sallie Mae states if you make 10 payments in a row for $169.00 amont, and send in the request form we will wprk to get the co-signer released. Of went th payments and the release form. OOPs , they said the didn't get it but they did get ia copy of my power of attorney. Odd they sopoke with me all along with out it and odd again that they didn't get a copy of the relese that was with the release form. Yet a supervior sdtates she sees it " in the notes". Now for the part I don't get. The representative stated thata part of the release was that school had to be completed. Well, Computor Training.com has been out of business, can't finish the school that doesn't exist anymore. Bettter yet, there is a class action suit against that company. I spoke to Unit Manager, Cary Foss and he stated he could not discuss that matter, when I asked for the Department Head or Directors name to address the issue, he said he did not have to provide that information, and he did not. I called back for the information.The folllowing representatives refused to give me the information, Pamela Stevenson, "Lindsey" Stevenson,Chris ext 57278. I finally got 1 rep who knew how to proceed with a Regustered complaint. Gerald Hornbuckle. He gave me the name of the atrty I wished to address. I had given them the copy of the last payment for $170.00 dated 6-7-2013 cashed by Salle Mae check 1826 and the account number. I advised them to query the date 6-7-2013 for payements received with check 1826 and they had still not done so after 2 weeks. They sugggested I send a copy, I advsied them to pay for the fee and I would send the copy. I made the decision to protect my mother, I would address this with my state senator. I have sevral issues of lending practises, collection practises, and disclosure practises that need to be addressed. The Virginia Attoney General needs to know that if you wnat banks to follow guidelines, so should the governmant agencies. I spent 35 years in the banking industry and can assure you this needs to have a serious overview by the Department of Education, The Treasury Department and the Justice Depatrment. I will mail a letter to Kelly Hoiser, Sr Director of Collections and await her response to deficiencies in her department. I believe she will take the problems seriously. C. A. Hickman


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