Flag Southwest Airlines Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I was supposed to fly out yesterday from Orlando,FL , Thursday (June 13th) at 9:10 TO Chicago, checked my bags in around 8:50 and the guy told us we would not make it to our gate in time. They still shipped out our bags and gave us a stand-by ticket for the next available flight to Chicago, and didnt bother to even hold the plane for even just 5 minutes.... I'm still in Orlando due to poor respect and lack of information I was given by EVERY EMPLOYEE of Southwest. I was able to get my refund for the tickets BUT my bags are still in Chicago. I wrote a claim 3 times already and still in Orlando today(Friday the 14th) waiting for my bags. I called baggage claim again and they tolde no one reported a claim so I started to get really aggravated and the second I raised my voice they said "I know you have been calling earlier, but this is Martin, and you will treat me with respect" and just hung up the phone. This is absolute bull****, I have a huge customer base that flies through southwest and ill be making sure to never fly with this "company" again. I would rather pay extra to fly with Delta and have the customer service by my side.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video