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On may 13th I had a flight booked #2094.leaving at 2:15 pm. I just had surgery on may 9th 2013. an hour before boarding there was an anouncment for an up grade boarding pass for an extra 40.00 dollars. It was going to be a full flight so I agreed to pay the extra money.the agent was . the boarding pass was # A7.as I began to board and was confronted by two other people where issued the same # A7. at that time a verbal confrontation happend.I was in no shape to fight so took the last of the three.my confermation # was,under Mayson J. Holiday.this was a poor way to run this situation this way. My family always uses southwest air, and I not happy with your servise this day. I am at least for a refund or some kind of compensation. I hope your company understands this situation.I don't want this situation to end our relationship. thank you. Mayson J. Holiday.


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