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I can't even begin to tell you how horrible dealing with the people at Aetna FSA Customer Service are. Waiting forever...Never get a name or call-back number....If you can get an answer, you get contradictory answers from every different person you talk to and you can never talk to the same person twice... Rude... Uninformed.... Don't know how to do their job... Don't know the federal regulations... Just horrible... I gave up on over $1,000 of legitimate FSA claims because I didn't have the energy... If you have any choice whatever, stay away from Aetna...


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