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To whom ever it may concern:

I have a Seagate product purchased last month. I was on a 9,000 mile trip and could not hook it up to a computer. I called in and got a Tech support person on 6 Apr 2010, I said at that time that I would not return for a few weeks and Mark said he did not think that would be an issue.

I have up to this point had no issues with your products. I purchased a 2TB drive S/N 2GEXPM9K and it became intermittent when I was trying to back up some chips. About 18-8GB and 1-16 GB CF’s. It kept on shutting down with the light going off. It failed one time where windows tried to repair it (Unknown success level).

I bought 2 more 2TB disks and 8 1TB disks yesterday, for my server and our families Dish Receiver. This allowed me to use the one of the 2TB power supplies and I found out that it was a Power Supply issue.

I called today on 22 Apr 2010 to get a replacement through the Help desk. I talked to Travis and after a few words (Wanted 14.95 for troubleshooting I did) and one cuss word on my part. I am returning the 2 TB drives and 8 1 TB drives and going with a company that cares about their customer. In the past I have purchased many external and internal drives and have always used Seagate in the past. My Main server has 32 TB of Internals and externals (all but two are Seagate).

If you still warranty the 2TB with a bad Power Supply. Then contact me to send me a replacement P/S.

An extremely unhappy customer of Seagate,

Joe


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