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Very poorly organized customer service. I am trying to get me lease payoff. No way to log on the Internet. No automated phone service. After I was on hold for 30 minutes and transferred 3 x, I was told the account is in my his husbands name and they can't give me info.
I dont know how that is possible, since all my paperwork says I am the co signer. We will not be leasing through this bank again. There rates may be marginally lower but their customer service is useless. Don't use this bank if you ever need to call about your loan.


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