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this is not my first time being unable to make a call to Bucharest Romania - my family.
Today after numerous attempt to contact Romania via phone, I called the customer support-
I was on hold, then My call was transferred to someone that spoke Spanish which I do not speak.

I was on hold for more than 15 min.
At this time, I am so frustrated with your service-- you increase my rate without provided any quality to your service.
Please fix my phone so I can call my sick mother in Romania-

Last week I have a similar experience -- and again I lost a lots of time.. besides my entire system crushed while troubleshooting with your technician,
Now 30 min later the problem has not been solved

Doina


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