Flag Citi Mortgage Customer Service Review

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Undoubtly the most slimy and disreputable bunch of characters you will ever deal with. Citi purchased by mortgage 6 years ago. I decided to apply for a refi and take advantage of a lower rate and shorter term. LTV of 55%, great income, stable job and high credit scores. Was told at time of application they could close in 3 weeks. After 4+ months of nothng but excuses, run arounds, rude supervisors, etc. I went to an independent mortgage company. From time of application to closing 22 calendar days! Even got a better rate, no points in the deal. Citi - kiss my a.. You should have been allowed to fail instead of my tax money going to a bunch of incompetent a..holes that you have working and running the place. I look forward to reading about all of the other settlements and fines Citi pays out on a regular schedule for the corrupt practices they have engaged in the past, and how they continue to screw people over now.


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