Flag Citi Mortgage Customer Service Review

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I was told that I had until Monday Sept 3rd to decide which option I wanted to use to catch up on the payments and prevent my house from being sold. The representative said that if I made my decision no later than 10:00pm eastern time on Sept 3rd then I could continue to work with Citi rather than their attorneys. When I called to say that I wanted to do what she recommended, which was dividing my late payments by eight and adding this amount to each payment so that I would be caught up after eight mths, the recording that answered said that the dept. was closed labor day. I left several messages explaining what I was told. I finally got in touch with a human and explain the problem and they said that they check my file and that my account manager had told the attorney on the 30th to postpone the sale date. I contacted the attorney from citi the next day and they said that my account manager told them to move forward with the sale on the 30th and that my house had been sold. I spoke with what seemed to be a good attorney in Atlanta but the price is pretty high and i'm worried that it wont help. I rented my house out because I lost my job and had a bad accident with no insurance which made me pretty broke. Before the house was sold, Citi told the renter not to pay me which was not good because I had to add 1/8 of the overdue balance to the monthly mortgage payment. Were the conversations with Citi reps and myself recorded? Any advice will be appreciated.


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