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Denon customer service sucks. Consumer be warned!!!!!!

I bought one Denon AVR 1912 Receiver from Bestbuy brand new on clearance, when I opened the box and found that the remote control is missing from the package and I cannot set it up without it. I called Bestbuy and was advised to call Denon. Called and talked with John from the customer service. He talked with his supervisor and wouldn't supply a remote control , because it was on clearance. It is on clearance, but it's brand new , factory sealed. It's on clearance, because it's discontinued and promotionally priced. As we all know, the products on sale or clearance don't mean that they are treated differently regarding product and customer service. I am very disappointed with Denon's customer service and will return the receiver to bestbuy and won't buy any Denon products again. As an active AVS forum contributor, I also advise other A/v users to avoid Denon as much as possible. They are so many makers out there, why choose a manufacturers who doesn't stand behind their products. This is why I saw a lot of negative review about Denon's. It's my bad to gamble anyway.

The customer service guy , John told me that Denon pack everything in the box. and never make mistakes. ( excuse) and it's not their fault, maybe Bestbuy's. But during the phone talk , he mentioned that a lot of customer call them and complain about missing accessories. So all the consumers are making false complain. Does it also indicate that denon have problems with their products.

I am really disappointed and speechless. Good Job- Denon !!! Keep doing the good job and you will be rewarded sooner or later.

I will not stop here and this is only the beginning. tell your friends and file complain to consumer affairs.


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