Denon customer service

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Customer Service

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Phone: 201-762-6665

  • How to reach a live person:
    • Press 6
  • Hours of Operation:
    • Mon-Fri: 8:30am - 5:30pm ET
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User Reviews

18
Apr

Posted by Anonymous


on 4/18/23 at 12:02PM

I was very satisfied with the help I received with my older model receiver connecting it to my TV and fire stick. I finally cut the cable cord. He was very patient and walked me through step by step set up with my Denon. I will buy and recommend to buy other Denon products for their quality, reliability, and outstanding customer service.

10
Nov

Posted by SELVAN


on 11/10/19 at 2:56AM

My first receiver was Pioneer in 1998 and is still working (presently with my friend). I decided to reward myself and bought a Denon 2307 w receiver in 2008 and am still using it. I was so impressed with Denon that I bought myself Denon AVR 2200 which has Dolby Atmos and DTS X features.

It was working just fine until end of Sep this year; suddenly producing no sound at all. Everything else is fine. On Oct 01, I took it to the shop where I bought it in Medan (82 kilometres away from my place). Having got no technician of their own, they sent it to Jakarta, the capital city. No news from them until Nov 11, last week. They said that the change of spare part and labour cost me Rp 5,700,000 (Rp 14,100 to the $ US)+ shipment to and from Jakarta Rp 400,000. It will cost me Rp 6,100,000 (about US$ 432) altogether, equal to the price of A brand new Denon AVR 1500. It's daylight robbery.

Looking at the astronomical price they charge me, I suspect Denon does not have any spare part available in stock. They just canibalize a new unit and impose all the charges on their customer.

I decided to cancel the repair and had paid the shipment charges and am expecting my broken Denon next week or so.

I will certainly opt to purchase a receiver of any other brands than Denon, like Pioneer for example. My pioneer is still alive and kicking at 21 years old.

Selvenathen, Jalan OK Aliviah 15, Tebing Tinggi Deli, Indonesia.

27
Aug

Posted by Amplifiers


on 8/27/19 at 6:41AM

Quite disappointed with newly buoght amplifier denom which is already out of service for 2nd time . The supplier told me this is good brand and very top brand . For me it's sucks and cheating brand which they should replace new brand if the product give problem. The supplier keep telling it will be repaired . Doesn't matter I will bring this issue to tribunal if they not entertain and of course I will viral this in social media for others for not being cheated like me .

28
Dec

Posted by Linda


on 12/28/15 at 7:24AM

I have had a Denon AVR-2805 for some years now. Wondering how to hook up cable so that the TV will work. Any ideals?

16
Sep

Posted by Anonymous


on 9/16/14 at 3:37PM

been emailing somebody called Corey at Denon on a AVR X2100w just released in July and they dont work and they tell me to take it to a service center which will take 4 weeks to repair.. They guy does not even know what and AVR and tell me that i can not exchange it. Its better to buy a 100 $ than a 800 denon for sure...

View all 14 Denon customer service reviews »
Customer Service Ratings

Based on 101 votes.

3.0

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