Flag Citi Mortgage Customer Service Review

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Your customer service is horrendous! I've been trying to apply for MHA progam since last month. I thought my appliction was under consideration. Today, 10-3-12, I've been on the phone since 9:12am PST, and I'm still holding (now 12:56p, PT) and I still don't know if my application is on the system. I was transfered 5 times to different departments, given wrong information, and have been holding to reach someone I keep getting an auto prompt that repeats "We're sorry to keep you waiting; all associates are currently assiting all customers ...." I am so frustrated! I just dont know what to do at this point but hang up before I lose my mind! Hung up at 12:59pm PT. Something needs to be done about extremely poor service. Mary S Carmona.


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