Flag Citi Mortgage Customer Service Review

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Citimortgage does not know what customer service is. I completed a feedback form that was sent to me by email asking for me to give feedback on my experience. I took my precious time completing the form. Someone called me to and said they really wanted to discuss the form and left a number for me to return their call. I called the number and reached an associate who told me that I should go online and leave feedback. That makes me wonder why I was given a number to call someone who really wanted to talk to me. I then asked to speak to his supervisor. I was then transferred to Brianna #40365. I explained why I was calling and she interupted me twice to give me excuses why the associate did not know what I was talking about. When I told her that I did not want to waste anymore of my time listening to excuses she said that I was not allowing her to help me. I then asked for her supervisor. She refused to respond to me and just let there be silence on the phone even after I asked if she was still there 3 times before she responded by telling me that she did not have a supervisor. I questioned that multiple times at which time she told me I was not allowing her to help me and that I should hang up. It is conversations like these that drove my original scores and it is beyond me why your company would waste their money and my time on feedback forms when obviously your supervisors don't care anymore than this about the customer's opinion. The purpose of customer feedback to learn how you can improve on customer service. This experience will just be added to the already bad impression that I share often about Citimortgage with multiple people.


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