Flag Citi Mortgage Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Good luck to anyone trying to get a modification with Citibank. Husband lost his job last year and our income was reduced by 50%. Started the modification process in May. After submitting all of the paperwork, in may cases, 2 or 3 times because they said they never received it, we have been DENIED. Oh I should also add that we received an email saying that we were APPROVED on 8/16. On the website where I can "track" the progress it also says that we have been "approved." However, we are apparently now denied because we continued to make our monthly payments so even though our income has been drastically reduced and we can't afford our monthly payments, according to Citi, we can because I continued to make the payments. I continued to make the payments because everything I saw in writing said to "continue to make your payments". This is obviously just a shell game. I find it hard to believe that anyone is approved for a modification. I'm sickened over this but I am glad in the end that I did continue making my payments b/c I'm sure they would have found a way to deny us either way and then we'd owe several months of payments anyway. One of the most horrible, disheartening experiences of my life!!!!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video