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I have had Farmers for over 15 years and havd been satisfied with Farmers overall. I was totally satisified with my lastagent that left the company. My agemt now is Fances A Chappell, Richardson, Texas. Over my 40 years of living in three different tates and having several different agencies this latest has by far been the worst customer service I have experienced. She needs to learn the meaning of customer service and what the true meaning of a customer value proposition. The customer is wrong, paper work sent that was never rreceived, recieving cancellation notices for non payment when in a auto pay plan. not understanding instructions and having an umbrella policy cancelled. Sent e-mails that take to long to recieve answers or have to send reminders. On and on, as I said the worst In my experience. Just to note, I do write and inform when I recieve excellent service.


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