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We were having an issue with our internet connection. We were told to contact a number listed on our screen. This just happened to be Manila Phillipines. The young women explained it was a techinical difficulty and we asked what it was. She had no idea and we were told to reset our password. We had been on all day and did not have any problems. We reset our password as instructed. My husband had used Google Chrome and not Internet Explorer. We tried again and to no avail. We were told to contact that center again. We reached a man named Wilbert. My husband really felt very uncomfortable giving out personal information a second time. We asked to speak to a supervisor - That request was ignored also request for a US rep was ignored. He just said that it was something wrong with our subscription. My husband wanted to ask a simple question without all the personal information. Wilber hung up on him! My husband called back and spoke with Sandra and she gave us the US Customer Number FINALLY!
Kelly was amazing - she handled all our questions. Sometimes having customer support in another country maybe cheaper for you but for the customer it is very frustrating and it is hard. After calling 4 times - The fourth time was a charm but you almost lost a customer of many many years.


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