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This is my fifth Sansa player. In the past I had received excellent support from them. This time I had just purchased 11/2009 a brand new older model player from their website. Now, less than 120 days later, they will not provide phone or chat support for it because it is in their "legacy" line. Even though it is still under warranty I must communicate with them by email and wait 1-2 days. Ridiculous. Looks like they won't be getting a 6th purchase from me!


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