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Horrible and a real nightmare is the only way to describe what my daughter and I have been through since we bought a new laptop and the extended warranty 8 months ago. It is dead for the 2nd time in 7 months and we are unable to get a replacement or a prorated refund from Staples. The manager st the Warwick, RI store on Post Road (a woman whose name I did not catch) told us 'There's nothing I can do. You will have to contact tech support and they will handle this. So, there's no point in being here' Wow!!! It's an HP laptop, which has already been sent back once to the 'repair facility', where the CPU & mother board bere both replaced. Now, the same problem is back. The arrogance of more than one tech support person on the phone, the unwillingness on the part of the local store manager and the general'tough luck for you' tone of voice is really unprofessional and speaks loud and clear that their managers are unqualified to make decisions and are unskilled in customer service. I will never, EVER buy so much as a paperclip from them again. I will let every co-worker, friend on Facebook, fellow church member and everyone I know at the YMCA how badly they treated us. And I will warn others about useless warranties sold at the retail level. Furthermore, I intent to take other action until they honor their contract. This is clearly a defective product. what's the problem, Staples???


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