Flag Alaska Airlines and Horizon Air Customer Service Review

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July 12, 2012
My husband and I and twenty other coworkers were scheduled to fly out of Yakima at 6:00am. We boarded the plane on time and flew to the Seattle airport where we had connecting flights to Florida. The plane did not land. The landing gear was down, we were descending, then we suddenly pulled up and the copilot announced that it was a "mislanding". (I have NEVER heard of this) He laughed and said we would try it again. We circled around and then came back to the landing strip. Once again we began descending with landing gear down...Another "mislanding!" We circled around for a third time, and tried again to land...Mislanding! Then he announced we would be heading back to Yakima! Which we did. An hour later, we were told that there was some type of "technical problem" and that the plane couldn't land in the fog at Seattle. Nonetheless, we were instructed to board the SAME EXACT PLANE even though the problem had not been fixed! I felt very uneasy about getting on a plane that couldn't land in the fog, as I felt that my life was in jeopardy if the pilot made an attempt to land and didn't judge the distance correctly. I got on the plane only because I had to get to the conference in Florida with my coworkers, so I didn't want to miss the connecting
flights. SO, we boarded the plane again. The pilot announce that we would "Give it another try" referring to landing in Seattle, and he also said that if he was unable to land the plane, he would fly us to Portland, OR instead. I was unhappy with this announcement as I felt I had no other options but to stay on the plane. Next we flew around MT.Ranier 3 or 4 times because the pilot said that the airport was too busy. Many of us felt nauseous at this point. He then announced that we would try to land if the fog was lifted enough....So, down we went only to pull up again for the FOURTH time! We then circled around and he landed the plane on the FIFTH try. We missed our connecting flights. What should have been a 30minute flight ended up being a 4 hour nightmare. I did not arrive in Florida until 2:00am. (I was supposed to arrive at 4:30pm) So TEN HOURS were added to my traveling day. I missed some of the sessions at the conference the next morning as a result. I have received NO COMPENSATION. My husband and I believe that your airline should compensate us for the fiasco we had to endure. The pilot made poor judgement calls in several ways, and I would hope that this does not routinely occur with flights from Yakima. We live in Yakima.


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