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I have been with Farmers for quite a few years now. Not too many problems. However I recently backed into a van in a grocery store parking lot and dented my bumper. They were very helpful about getting me a rental and setting me up with a great repair shop. However, calling the claims number to answer basic questions I was immediately greeted with a hurried and rushed operator. I felt like the friendly and warm voices I was used to came to a screeching halt. Like I just ruined her day for calling and put a huge strain on her time. My questions were very basic and simple and her answers were so curt and short I actually felt like this is a completely different company. I wanted to go over more information but the thought of being treated this way even more so was discouraging me from asking. What a shame and disappointment. I don't want to change providers but I don't want to talk to employees like that again in case one day I have another claim and get treated this way either. They must not conduct interviews for employees in that department. Has anyone else gone through this?


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