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I bought a mophie phone case charger a month ago. The connecting part of the top and bottom of the case was not connecting properly so if I held the phone at the top, the bottom would fall out. I called the Staples store in Reston Va to speak to a manager. I spoke to Chuck. He told me about their 14 day technology policy and that there was no way to even do an exchange. I kept asking him questions because I feel that it is extremely unfair that I purchased my case which should work from Staples, and when it does not they won't even take an exchange that's b$&@$&@". Chuck was getting irritated that I wouldn't just give up, so he starts being short and rude, I finally ask him if there is another manager that I can speak to and he HANGS UP ON ME. Really? What awesome people skills you have to be in a management position. So I call up Staples corporate and report him and still they won't do even an exchange! Then I call back Chuck and let him know that I reported his rudeness and said fu have a great day. Bottom line, go to office depot or best buy for electronics. Staples is crap in my opinion. Horrible customer service, once they have your money, they don't give a rats behind whether you are satisfied. btw, my iPhone broke its screen because of the glitch. Staples BLOWS


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